Privacy Policy Ultrawin77 – Your Data Protection

This Privacy Policy ("Policy") describes the information collection, use, disclosure, and protection practices of ultrawin77 ("we", "Platform") through the website ultrawin77.my and all related services.

Ultrawin77 takes the privacy of our Malaysian players seriously. Every piece of information you provide us is handled with the highest level of confidentiality and security. We operate in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international industry standards.

This policy applies to all individuals who access or use the ultrawin77 platform, including registered players, platform visitors, and any party who interacts with our services. By using the ultrawin77 platform, you agree to the practices described in this Privacy Policy.

This policy should be read together with Terms & Conditions ultrawin77, which forms part of the overall agreement between you and our platform.

Ultrawin77 collects personal data from our Malaysian players through several different channels, depending on how you interact with our platform. The following are the categories of data we may collect:

Registration & Identity Data

• Full name as shown on your Malaysian identity card (MyKad)
• National identification number (MyKad) or passport number for international players
• Date of birth for age verification
• Active email address
• Malaysian mobile number
• Current residential address

Financial & Transaction Data

• Malaysian bank account details (for withdrawal purposes)
• Registered e-wallet account name (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay)
• Deposit and withdrawal history
• Transaction records via DuitNow and FPX

Game Activity Data

• Gaming history – slots, live casino, poker, football, lottery
• Betting records and winnings
• Game session time and duration
• Favourite game preferences

Technical & Usage Data

• IP address and general location information
• Device type and operating system
• Web browser type
• Cookie data and session tokens
• Access logs and in-platform activity records

Ultrawin77 uses the personal data of our Malaysian players only for legitimate, specified purposes. We will not use your data for any other purpose without notifying you in advance and obtaining your consent where required.

• Identity verification (KYC) – To verify that all players are aged 18 and above and to meet anti-money laundering (AML) compliance requirements mandated under Malaysian law.
• Account management – To create, maintain, and manage your ultrawin77 account, including processing deposits via DuitNow, FPX, and e-wallets, as well as withdrawals to your bank account or e-wallet.
• Service provision – To give you access to and enjoyment of all ultrawin77 games, including slots, live casino, poker, Malaysian Super League and EPL football, lottery and e-sports.
• Service communications – To send you important account-related notifications, including transaction confirmations, security alerts and policy updates.
• Customer support – To process enquiries, complaints, and assistance requests you submit to the ultrawin77 customer support team.
• Fraud prevention – To detect and investigate suspicious activity, hacking attempts, bonus abuse, or any unlawful activity that may harm the platform or other players.
• Platform improvement – To analyse aggregated usage patterns for the purpose of enhancing user experience, improving platform features and developing new games suited to Malaysian players' preferences.
• Legal compliance – To comply with applicable legal and regulatory obligations in Malaysia, including reporting to authorities where required by law.

Ultrawin77 does not sell, rent, or disclose our Malaysian players' personal data to third parties for their own marketing purposes. However, there are specific circumstances where we may need to share your information with trusted parties:

• Payment service providers – Transaction information is shared with payment gateway providers that process your deposits and withdrawals via DuitNow, FPX, Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay. All such providers are bound by strict confidentiality agreements.
• Game software providers – Basic gameplay information is shared with the casino and sports software providers powering the games on the ultrawin77 platform, strictly for operational purposes.
• Legal authorities – Ultrawin77 will disclose required information to Malaysian authorities where mandated by court order, legal investigation, or regulatory requirement, including investigations related to money laundering or financial fraud.
• IT & security service providers – Third-party companies providing server hosting, data analytics, and cybersecurity services may have limited access to your data, solely to carry out their specific functions and subject to strict data protection agreements.

Ultrawin77 takes cybersecurity infrastructure seriously to ensure the personal data of all our Malaysian players remains protected against unauthorised access, data breaches and cyber threats at all times.

• 256-bit SSL Encryption – All data transmitted between your device and ultrawin77's servers is protected by 256-bit SSL encryption — the same level of security used by Malaysia's leading banking institutions such as Maybank and CIMB.
• Two-factor authentication (2FA) – Players are encouraged to enable 2FA for an added layer of protection on their ultrawin77 account, ensuring only you can access it even if your password falls into the wrong hands.
• 24/7 Monitoring – Our security monitoring system operates 24/7 to detect and respond to any suspicious activity or attempted data breaches in real time.
• Secure data storage – All personal data is stored on servers protected by multi-layered firewalls, role-based access controls and regular data backup procedures.
• Regular security audits – Ultrawin77 conducts regular security audits and penetration testing to identify and address system vulnerabilities before they can be exploited.

While we take every reasonable precaution, no security system is completely foolproof. You also play an important role in keeping your account safe — use a strong password, never share your login credentials, and stay alert to phishing attempts.

The ultrawin77 platform uses cookies and similar tracking technologies to enhance user experience, analyse platform performance and deliver more relevant content to our Malaysian players.

Types of Cookies We Use

• Essential Cookies – Required for core platform functions such as login authentication, session security and transaction processing. These cookies cannot be disabled.
• Performance Cookies – Collects information on how players use our platform (most visited pages, time spent, errors encountered) to help us improve our services.
• Functional Cookies – Allows the platform to remember your preferences such as language, account settings and game choices to enhance ease of use.
• Marketing Cookies – Used to display ads and promotions more relevant to your interests. You can disable this type of cookie through your browser settings.

You can manage cookie usage through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality and overall experience of the ultrawin77 platform.

As an ultrawin77 player and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you hold certain rights regarding the personal data we hold about you. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact our data protection team by email at privacy@ultrawin77.my. We will process your request within 30 calendar days in accordance with Malaysia's PDPA requirements.

Ultrawin77 retains our Malaysian players' personal data only for as long as necessary to fulfil the original purpose for which it was collected, or as required by applicable laws and regulations in Malaysia.

• Active account data – Retained for the duration of your active account on the ultrawin77 platform, plus an additional period as specified following account closure.
• Financial transaction records – Retained for a minimum of 7 years in accordance with Malaysian financial and tax legislation.
• Identity verification records (KYC) – Retained for a minimum of 5 years after the business relationship ends, in line with Malaysia's anti-money laundering legal requirements.
• Customer support communication logs – Retained for 2 years for reference and service improvement purposes.
• Login data & security logs – Retained for 1 year for security and incident investigation purposes.

Once the retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you personally.

The ultrawin77 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If you are a parent or guardian and discover that your minor child has registered an account on ultrawin77 or provided us with their personal information without your knowledge, please contact us immediately at privacy@ultrawin77.my. We will take immediate action to remove the relevant information and close the account.

If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, we encourage you to reach out to us directly. The ultrawin77 data protection team is committed to providing accurate and helpful responses within a reasonable timeframe.

• Privacy Email: privacy@ultrawin77.my
• General Support Email: support@ultrawin77.my
• Live Chat: Available 24/7 on the ultrawin77 platform

For complaints that cannot be resolved directly with us, you have the right to lodge a complaint with the Department of Personal Data Protection under Malaysia's Ministry of Communications and Digital.

Ultrawin77 reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via in-platform notifications or email to registered players. The date of the most recent update will always be displayed at the top of this page.